A tea section of Pangdonglai is not very large, about 100 square meters. Its daily sales are higher than the annual sales of most roadside stores. However, tea is not Pangdonglai’s specialty. Tea is just a small part of his huge shopping mall. The quality of his tea is not very outstanding. It sells almost the same products as those sold by roadside stores, except that the Pangdonglai logo is added to the packaging, and the price is not cheap. But people are willing to wait in line for a day or even longer, insisting on buying tea from Pangdonglai. Looking back at the roadside tea stores, standing in the cold and windy rain, they are so depressed. Other shopping malls are also calm. Every time I talk with my peers, I sigh. Some people say this is people’s trust in Pangdonglai; some people say this is people’s love for Pangdonglai. I think, should we reflect on ourselves? The consumers’ lack of understanding of the tea field leads to a trust crisis. We should shoulder the mission of leading and look further. Pangdonglai has many areas that our small tea stores cannot reach, but we can completely imitate and learn from his service.
