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Returns and refunds

Dear customer,

Thank you for choosing our tea products. We are committed to providing you with high-quality tea and an excellent shopping experience. To protect your rights, the following is a detailed description of our return and refund policy:

I.Return policy

(1) you have the right to apply for a return within 7 days after receiving the goods.

(2) Return conditions. The goods must be in their original condition, including complete packaging, unopened, and unused. The quality and quantity of tea leaves should be the same as when you received them, without damage, deterioration, or missing.

II.Refund Policy

(1) Refund method, we will refund according to your original payment method. If you paid by credit card, the refund will be returned to your credit card account within 1-3 working days; if you used other payment methods, the refund time may vary.

(2) Refund amount. If you return the goods according to the return conditions within the return period, we will refund you the full price of the goods. However, if the goods are damaged during transportation or you violate the return conditions, we may deduct a certain fee according to the actual situation of the goods.

III. Special circumstances

(1) Customized goods, for customized tea products, returns and refunds are not accepted unless there is a quality problem.

(2) Promotional products, the return and refund policy for products purchased during the promotion period may be different. Please read the event rules carefully when purchasing.

IV. Responsibilities and obligations

We will do our best to ensure the smooth progress of the return and refund process, but we are not responsible for the return and refund problems caused by force majeure factors (such as natural disasters, logistics delays, etc.). Customers should bear the transportation risk of the goods during the return process. It is recommended that you choose a reliable logistics method and purchase transportation insurance. For example, if the tea received by customers has peculiar smell or deterioration, as long as it is within the specified return period and keeps the original state of the goods, we will unconditionally accept the return and give a full refund. For another example, in the promotion, the customer purchased a buy one get one free tea. If you want to return the goods, you need to return the gifts together, otherwise the corresponding gift value may be deducted. I hope the above content can meet your needs. If you have any other questions, please feel free to contact our customer service team.

High-quality logistics allows tea fragrance to arrive at your side quickly

At our tea industry independent station, we understand the importance of logistics to you. Every carefully selected tea carries our intentions and expectations, and efficient and reliable logistics services are the key to ensuring that this beauty can be delivered to you on time and in good condition.

Fast delivery

We work with a number of well-known logistics partners to provide you with the fastest delivery service. No matter where you are in the world, once you place an order, our team will process it quickly to ensure that your tea leaves start their journey as soon as possible.

Precise tracking

From the moment the tea leaves our warehouse, you can track the logistics information in real time through the order number. Every transfer and every step of progress are clearly visible, so that you can know and wait with peace of mind.

Safety packaging

In order to ensure that the tea leaves are not damaged during transportation, we use professional packaging materials and rigorous packaging techniques. Each box of tea leaves is like a precious gift, carefully cared for until it reaches you, still maintaining the best quality. Global coverage, whether you are in a busy city or a remote country, our logistics network can reach you. No matter how far away, we can deliver this gift from nature to you。

intimate service

If you encounter any problems during the logistics process, our customer service team is always on call to answer your questions and coordinate solutions, so that your shopping experience is worry-free. Choosing our tea is choosing a peace of mind and convenience. Let’s cross the restrictions of distance together and share this cup of mellow beauty!

隐私安全承诺书

Privacy and Security Commitment

Dear user,

We are well aware of your concerns about personal privacy and information security. Here, Kunlin Tea Industry solemnly promises to fully protect your privacy and information security during the use of our services.

一、Our promise

1、We will strictly comply with applicable privacy laws and regulations, including but not limited to the collection, use, storage, and protection of your personal information.

2、 Only collect the personal information necessary to provide you with quality services, and clearly inform you of the purpose and use of the collection.

3、Take reasonable security measures, including but not limited to technical and administrative measures, to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

二、Use of information

1、We will only use your personal information for the following purposes:

/To provide you with the requested service.

/To improve and optimize our services.

/To communicate and notify you as necessary.

2、Except with your affirmative consent or as required by law, we will not use your personal information for any other purpose, nor will we share your personal sensitive information with any third party.

三、Storage of information

1、 Your personal information will be stored in a secure server, and we will take reasonable steps to ensure that it is stored for a period consistent with legal requirements and business requirements.

2、 When your personal information is no longer required, we will delete or anonymize it in a legal and secure manner.

四、user rights

1、 You have the right to access, correct or delete your personal information at any time.

2、 You have the right to request a detailed description of the processing of your personal information from us.

五、security incident handling

1、In the event of a security incident such as personal information leakage, we will take immediate measures to investigate and deal with it, and promptly notify you of the relevant situation and remedial measures taken. We will cooperate with the relevant regulatory authorities for investigation and handling, and assume corresponding legal responsibilities.

2、 We understand the importance of privacy and information security and will always adhere to this commitment to provide you with safe and reliable services.

Kunlin Tea 2024.7.7

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